Heratio Help Center article. Category: Collection Mgmt.

Collections Procedure - Collections Management

A Guide for Museum Staff


What are the museum procedures?

The museum procedures help you keep track of everything that happens to objects in your collection. Think of it as a complete history for each item.


The Dashboard

Find it at: Admin → Collections Procedure Dashboard

SPECTRUMDASHBOARD📦LoansOut📥LoansIn⚠️Overdue🔍Checks1253Due:8ALERTS•3loansareoverdue-actionneeded•5conditionchecksduethisweek•2insurancerenewalscomingup

When Objects Arrive

The Process

ObjectArrivesCreateEntryRecordCheckCondition&TakePhotosAssignStorageLocationIsitstayingpermanently?YESNOCreateNotereturnAcquisitiondateRecord

How to Record Entry

  1. Find the object in Heratio (or create a new record)
  2. Click Extensions → museum procedures
  3. Click New Entry
  4. Fill in the form:
Question Your Answer
When did it arrive? Enter the date
How did it arrive? Deposit, loan, purchase, donation, or found
Who brought it? Name and contact details
Staying permanently? Yes = continue to Acquisition
If temporary, return date? When it needs to go back

Lending Objects to Others

The Loan Out Process

SomeonewantstoborrowNOCanwelendit?DeclinetheCheckconditionrequestYESCreateloanrecordGenerateloanagreementPrint&getsignaturesPackobjectcarefullyRecorddispatchdetailsWaitforreturnDashboardtracksCheckconditionwhenreturned

Creating a Loan

  1. Go to the object
  2. Click Extensions → Collections Procedure → New Loan Out
  3. Enter the details:
Field Example
Who is borrowing? National Art Gallery
Contact person Jane Smith
Email jane@gallery.org
Purpose Exhibition: "Modern Art"
Start date 1 March 2026
End date 30 June 2026
Insurance value R500,000
  1. Click Save
  2. Click Generate Agreement to create the paperwork

When a Loan is Overdue

The dashboard shows overdue items in red. Click on any overdue loan to:

  • Send a reminder to the borrower
  • Extend the loan dates
  • Record the return

Checking Condition

When to Check

ALWAYSCHECKCONDITION:✓Whenobjectfirstarrives✓Beforelendingtoanyone✓Whenaloanreturns✓Afteranyaccidentorincident✓Onceayear(routinecheck)✓Beforephotographyordisplay

Condition Ratings

Rating What it Means
⭐⭐⭐⭐⭐ Excellent Perfect, no problems at all
⭐⭐⭐⭐ Good Minor wear, normal for its age
⭐⭐⭐ Fair Some issues, keep an eye on it
⭐⭐ Poor Needs treatment, limit handling
⭐ Unacceptable Serious damage, do not touch

Recording a Check

  1. Go to the object
  2. Click Extensions → Collections Procedure → New Condition Check
  3. Fill in:
    • Today's date
    • Your name
    • Overall rating
    • What you can see (describe any damage)
    • Does it need treatment?
    • When to check again?
  4. Click Add Photos to document what you see

Tracking Locations

Why This Matters

When someone asks "where is the blue vase?" you need to answer quickly. Good location records save hours of searching.

Location Format

OBJECTLOCATIONBuilding:MainMuseumFloor:GroundFloorRoom:StorageRoomAUnit:Cabinet12Position:Shelf3,LeftSide

Recording Movement

Every time an object moves:

  1. Go to the object
  2. Click Extensions → Collections Procedure → Record Movement
  3. Enter:
    • New location
    • Why it moved (exhibition, photography, storage)
    • Who moved it
    • Condition before and after

Insurance & Valuations

Recording Value

  1. Go to the object
  2. Click Extensions → Collections Procedure → Add Valuation
  3. Enter:
Field Example
Type Insurance
Value R250,000
Who valued it? ABC Valuations
Date valued 15 January 2026
Renewal date 15 January 2027

The dashboard alerts you when renewals are due.


Quick Tips

Start each day with the Dashboard

  • Check for overdue loans
  • See what condition checks are due
  • Note any expiring insurance

Update locations immediately

  • Takes 30 seconds now
  • Saves hours of searching later

Always photograph condition

  • Pictures are worth a thousand words
  • Essential for insurance claims

For technical support, contact your system administrator.

Collections Procedure - Collections Management

User Guide

Manage museum collections using UK Collections Trust museum procedures for object entry, loans, movements, and more.


Overview

SPECTRUM5.021CollectionManagementProcedures📥ObjectEntry📤ObjectExit📍Location📋LoansIn📋LoansOut🔍Condition💰Valuation📷Documentation🗑️Deaccession

Core Procedures

PRIMARYPROCEDURES(8)📥ObjectEntry-Receiveobjectsintobuilding📦Acquisition-Addtopermanentcollection📍Location&Movement-Trackwhereobjectsare📋Cataloguing-Createdescriptiverecords📤ObjectExit-Removeobjectsfrombuilding📋LoansIn-Borrowfromothers📋LoansOut-Lendtoothers📸Documentation-Photographyandrecords

How to Access

MainMenuGLAM/DAMMuseumDashboard(overviewandquickactions)ObjectEntry(receiveobjects)Loans(loansinandout)Movements(locationtracking)Condition(conditionchecking)

Object Entry

Record objects coming into the building:

Step 1: Create Entry Record

OBJECTENTRYEntryNumber:[E2025.001](auto)EntryDate:[10January2026]EntryReason:[Potentialacquisition]•Potentialacquisition•Loanin•Returnfromloan•Conservationtreatment•Photography•Identification/researchDepositor:[JohnSmith]Contact:[john@email.com]Phone:[27211234567]

Step 2: Add Objects

OBJECTSINTHISENTRY[AddObject]1.Victorianteaset(6pieces)Briefdescription:PorcelainwithfloralpatternConditiononentry:Good2.SilverphotographframeBriefdescription:HallmarkedBirmingham1902Conditiononentry:Fair-sometarnishingTotalobjects:2(7individualitems)

Step 3: Set Return/Decision Date

ENTRYCONDITIONSReturnDate:[10February2026](ifnotacquired)DecisionDate:[01February2026](acquisitiondecision)SpecialConditions:[Depositorrequestsobjectsbekepttogetherifacquired]ReceiptGiven:[✓]Yes

Loans Out

Lend objects to other institutions:

Loan Request

NEWLOANOUTBORROWERDETAILSInstitution:[NationalGalleryofArt]Contact:[JaneCurator]Email:[j.curator@gallery.org]Address:[123GalleryRoad,City]LOANDETAILSPurpose:[Exhibition]•Exhibition•Research•Conservation•PhotographyExhibition:[ImpressionisminAfrica]Venue:[NationalGalleryofArt]LoanPeriod:From:[01March2026]To:[30June2026]

Loan Objects

OBJECTSFORLOAN[AddObjectfromCollection]MUS-2020-00045"SunsetoverTableMountain"-J.H.PierneefCondition:GoodInsuranceValue:R2,500,000[ConditionReportRequired][Remove]TotalObjects:1TotalInsuranceValue:R2,500,000

Loan Conditions

LOANCONDITIONSINSURANCEType:[Walltowall]Insuredby:[Borrower]Value:[R2,500,000]ENVIRONMENTTemperature:[20-22°C]Humidity:[45-55%RH]LightLevel:[50luxmaximum]DISPLAY☑Nophotographywithoutpermission☑Mustbedisplayedinglazedcase☑CreditlinerequiredCreditLine:[OnloanfromTheArchive]

Loan Workflow

LOANOUTWORKFLOWRequestReceivedReviewRequestDeclinedApprovedNotifyConditionBorrowerReportLoanAgreementPack&ShipOnLoanReturnExtension?Condition◄CheckComplete

Location & Movement

Track where objects are:

Current Location

OBJECTLOCATIONObject:MUS-2020-00045"SunsetoverTableMountain"CurrentLocation:Building:MainMuseumFloor:GroundFloorRoom:Gallery3-SouthAfricanArtUnit:WallAPosition:CenterStatus:OnDisplaySince:01December2025[MoveObject][ViewHistory]

Record a Movement

MOVEOBJECTFrom:Gallery3-WallA(current)To:Building:[MainMuseum]Floor:[Basement]Room:[ConservationLab]Unit:[WorkTable2]MoveDate:[10January2026]MoveReason:[Conservationtreatment]MovedBy:[M.Handler]Notes:[Movingforframerepair-estimated2weeks][Cancel][ConfirmMove]

Condition Checking

Assess and record object condition:

CONDITIONCHECKObject:MUS-2020-00045CheckDate:10January2026CheckedBy:A.ConservatorCONDITIONRATINGOverall:[Good]•Excellent•Good•Fair•Poor•UnacceptableCONDITIONDETAILS☐Surfacedirt☑Minorscratches☐Cracks☐Losses☐Discoloration☐Structuraldamage☑FramedamageNotes:[Minorscratchestoframegilt,lowerrightcorner.][Paintsurfacestable.Nochangesincelastcheck.][AttachPhotos]RECOMMENDATIONS☑Routinemonitoringonly☐Conservationtreatmentneeded☐Notsuitableforloan☐Urgentattentionrequired

Valuation

Record object values:

VALUATIONObject:MUS-2020-00045NEWVALUATIONValue:[R2,500,000.00]Currency:[ZAR]ValuationType:[InsuranceReplacement]•InsuranceReplacement•MarketValue•InternalValue•ProbateValuationDate:[01January2026]ValuedBy:[StephanWelz&Co.]ValidUntil:[31December2026]Notes:[Basedonrecentauctionresultsforcomparableworks][AttachValuationCertificate]

Collections Procedure Dashboard

Quick overview of collection activity:

SPECTRUMDASHBOARDPendingObjectsConditionEntriesOnLoanChecksDue5128LoanOverdueValuationsRequestsReturnsExpiring3115RECENTACTIVITY•E2025.001-ObjectsreceivedfromJ.Smith•L2024.015-LoanreturnedfromNationalGallery•MUS-2020-00045-Conditioncheckcompleted

Tips for museum procedures

✓DO✗DON'TAlwaysgiveentryreceiptsAcceptobjectsinformallyCompleteconditionreportsSkippre-loanchecksUpdatelocationsimmediatelyMovewithoutrecordingSetreminderdatesMissloanreturndatesDocumentalldecisionsLeavegapsinrecordsKeepvaluationscurrentLetvaluationsexpire

Need Help?

Contact your system administrator or registrar if you need assistance.


Part of the Heratio AHG Framework